IT Outsourcing

Optimize Your Operations with Specialized Infrastructure and Support

Núvoli takes over the technology operation of your company with specialized teams and well defined processes. Focus on what creates value for the business; we handle all of IT.

Why Choose IT Outsourcing?

Significant reduction in operating and infrastructure costs
Access to specialists without hiring and retention costs
Continuous modernization without large upfront investments
Higher system availability and reliability
Better risk management and regulatory compliance
Focus on the strategic initiatives of your business
Scalability that follows the growth of the company

Our IT Outsourcing Services

A complete portfolio that can be contracted individually or as an integrated solution.

Infrastructure Management

Complete administration of your IT infrastructure, from servers and networks to storage and backup systems.

  • 24×7 monitoring of servers, networks and applications
  • Proactive capacity and performance management
  • Operating system and virtualization administration
  • Backup and recovery implementation and management
  • Preventive and corrective infrastructure maintenance

Information Security

Continuous protection of your digital assets with advanced security solutions and constant monitoring.

  • Implementation and management of firewalls and protection systems
  • Security incident monitoring and response
  • Vulnerability and security patch management
  • Implementation of security policies and procedures
  • User training and awareness

Service Desk and User Support

Specialized technical support to resolve issues and questions from your employees quickly.

  • Multi-level technical support (L1, L2 and L3)
  • Support by phone, email, chat and ticketing system
  • Management and resolution of incidents and requests
  • Remote and on-site support when needed
  • Knowledge base and process documentation

Cloud Environment Management

Specialized administration of AWS environments, maximizing the benefits of the cloud while keeping costs under control.

  • AWS resource administration with a FinOps focus
  • Continuous cost and performance optimization
  • Implementation of resilient and scalable architectures
  • Automation and IaC (Terraform, CloudFormation)
  • Specialized monitoring with CloudWatch and partners

What Sets Us Apart

Governance and Compliance

Structured processes based on ITIL and AWS Well-Architected, ensuring quality, transparency and compliance.

  • Documented and auditable processes
  • Detailed performance and SLA reports
  • Support for the compliance requirements of your industry
  • Risk management and business continuity
  • Regular follow-up and governance meetings

Specialized Team

Certified, experienced professionals in infrastructure, cloud, security and IT processes.

  • Specialists certified on AWS and other platforms
  • Solutions architects with strategic and technical vision
  • Consultants with experience across different industries
  • Service managers dedicated to each client
  • Continuous training and upskilling of the team

Technology Transformation

Beyond running the operation, we help transform and modernize your infrastructure in a planned, secure way.

  • Technology roadmap aligned with the business
  • Gradual modernization of infrastructure and legacy systems
  • Implementation of IaC, automation and DevOps
  • Secure migration to cloud environments
  • Adoption of agile approaches in IT operations

Flexible Models

Commercial and operating models that adapt to your needs and the scale of your operation.

  • Full or selective outsourcing of IT functions
  • Models based on SLA or dedicated resources
  • Flexible contracts with gradual expansion
  • Integration with in-house teams in a hybrid model
  • Planned transition with no operational impact

How We Work

A structured approach for a smooth transition and consistent results.

Assessment and Diagnosis

Detailed analysis of the current environment and operations.

Planning and Design

Definition of the operating model, processes and SLAs.

Transition and Onboarding

Gradual, controlled transfer of responsibilities.

Stabilization

Adjustments and improvements to processes after the operation starts.

Continuous Operation

Execution and management of services as agreed.

Continuous Improvement

Constant evolution of the services and technologies in use.

Relationship Management

Structured, transparent communication at every stage.

References

Case studies published by AWS

Market references documented by AWS itself in equivalent scenarios. Each card links to the original story published on the AWS site.

The Coca-Cola Company

Global

Migration of the corporate environment to AWS with heavy investment in automating operational and IT support routines.

Published result

AWS published 40% operational savings and an 80% reduction in tickets opened at the IT help desk, attributed to automation.

Read on the AWS site

Accenture Brazil

Brazil

Transformation of service desk operations on AWS, automating support and recurring operational routines.

Published result

Operations and service desk case published by AWS.

Read on the AWS site

Sesc Digital

Brazil

Migration of digital workloads to AWS starting in 2016. The choice of AWS was publicly justified by technical capability, project economics and reliability.

Published result

Digital operation sustained on AWS, per the case published by AWS.

Read on the AWS site

Itaú Unibanco

Brazil

Creating AWS accounts for new projects was manual and delayed the start of any initiative. The bank automated provisioning.

Published result

According to AWS, the manual process took around five days on average per project.

Read on the AWS site

The cases above are customer stories published by Amazon Web Services. The results cited belong to the companies mentioned and serve as a reference for what is technically achievable on AWS. They do not represent results delivered by Núvoli, nor a guarantee of equivalent performance, since every environment has its own context.

Ready to transform your IT operations?

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