Accenture Brazil
BrazilTransformation of service desk operations on AWS, automating support and recurring operational routines.
Published result
Operations and service desk case published by AWS.
Cloud Support
Keep Your AWS Environment Running Without Interruptions
Núvoli provides specialized technical support for AWS infrastructure. Our certified team resolves incidents, optimizes performance and implements proactive solutions, so your company can focus on what really matters.
Why Invest in Professional Cloud Support?
Less downtime across systems and workloads
Lower operating costs through preventive maintenance
Higher productivity with fewer technical interruptions
Continuous protection of data and AWS workloads
Access to certified specialists without hiring in-house
Consistent support with standardized processes and tooling
Scalability to keep up with business growth
Our Cloud Support Services
A comprehensive portfolio of support services adapted to the specific needs of each company.
Service Desk Cloud
Specialized support for fast resolution of incidents and questions about your AWS environment, keeping productivity steady.
- Support center for AWS incidents
- Remote diagnosis and problem resolution
- Guidance on AWS service usage and best practices
- Knowledge base for fast resolution
- SLA management and service catalog
AWS Infrastructure Management
Proactive administration and maintenance of your AWS environment, keeping availability and performance at their best.
- 24×7 monitoring of instances, networks and services
- Administration of EC2, RDS, ECS and other services
- Management of VPCs, subnets and connectivity
- Backup and data recovery administration
- Preventive maintenance and patching
Workstation and Endpoint Support
Support for employee devices integrated with the cloud environment, keeping the workplace productive.
- Secure access configuration for the AWS environment
- Identity management with AWS IAM and SSO
- VPN and cloud connectivity support
- Endpoint protection with centralized policies
- Device lifecycle management
Security and Compliance
Security monitoring and controls to protect data and workloads against internal and external threats.
- Management of GuardDuty, Security Hub and WAF
- Threat monitoring and incident response
- Security update and patch management
- Compliance audits for AWS and data protection regulations
- IAM policy implementation and review
Communications Management
Support for communication systems integrated with the cloud environment to keep collaboration efficient.
- Corporate email administration in the cloud
- Support for Microsoft 365 and Google Workspace
- Management of video conferencing and collaboration tools
- Cloud VoIP configuration and maintenance
- Integration with unified communications platforms
What Sets Us Apart
Tailored Service
We understand the reality of each client and adapt support to the specific needs of your AWS environment.
- Detailed analysis of your environment before we start
- Support plans matched to your size and complexity
- Priorities aligned with business objectives
- A dedicated relationship manager focused on your success
Specialized Team
AWS certified professionals with proven experience across different industries and operation sizes.
- Engineers with AWS Solutions Architect, SysOps and DevOps certifications
- Specialists in security, networking and databases
- A multidisciplinary team focused on cloud-native
- Knowledge of ITIL and structured support practices
Proactive Monitoring
Advanced tooling to detect and resolve problems before they reach users.
- 24×7 monitoring with CloudWatch and partner tools
- Automatic alerts for early problem detection
- Trend analysis to prevent risks
- Custom dashboards with real-time status
Structured Processes
Established methodologies that deliver consistent, traceable and high-quality support.
- Processes based on ITIL and AWS best practices
- Ticketing system for complete request management
- Detailed documentation of incidents and solutions
- Continuous metrics analysis to improve the service
Service Models
Different options to meet the specific needs of your business.
Remote Support
Remote assistance for fast resolution of incidents in the cloud environment.
Business Hours Support
Coverage during business days for lower criticality operations.
24×7 Support
Full availability, including nights, weekends and holidays.
Prepaid Hours Support
A block of hours to use according to the demand of your operation.
Managed Support
Complete and proactive management of your entire AWS infrastructure.
Hybrid Support
A combination of remote and on-site services as needed.
References
Case studies published by AWS
Market references documented by AWS itself in equivalent scenarios. Each card links to the original story published on the AWS site.
Read on the AWS site
The Coca-Cola Company
GlobalMigration of the corporate environment to AWS with heavy investment in automating operational and IT support routines.
Published result
AWS published 40% operational savings and an 80% reduction in tickets opened at the IT help desk, attributed to automation.
Thomson Reuters
GlobalManual failover of the legacy identification solution left employees without access to systems for up to 30 minutes. The company rebuilt the mechanism with Amazon CloudWatch.
Published result
AWS published the reduction of failover time from 30 minutes to 3 minutes.
The cases above are customer stories published by Amazon Web Services. The results cited belong to the companies mentioned and serve as a reference for what is technically achievable on AWS. They do not represent results delivered by Núvoli, nor a guarantee of equivalent performance, since every environment has its own context.
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